Your privacy matters to us

Privacy Policy

This document outlines how AIWATS collects, uses, and protects your personal information when you use our WhatsApp Business Solution Platform.

Last updated: March 12, 2024

This privacy notice for AIWATS ("Company", "we", "us", or "our"), describes how and why we might collect, store, use, and/or share ("process") your information when you use our services ("Services"), such as when you:

  • Visit our website at https://www.aiwats.com, or any website of ours that links to this privacy notice
  • Engage with us in other related ways, including any sales, marketing, or events

Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at privacy@aiwats.com.

Summary of Key Points

This summary provides key points from our privacy notice, but you can find out more details about any of these topics by clicking the link following each key point or by using our table of contents below to find the section you are looking for.

What personal information do we process?

When you visit, use, or navigate our Services, we may process personal information depending on how you interact with AIWATS and the Services, the choices you make, and the products and features you use.

Learn more

Do we process any sensitive personal information?

We do not process sensitive personal information.

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How do we process your information?

We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.

Learn more

What are your rights?

Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information.

Learn more

1. What personal information do we collect?

We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.

Personal Information Provided by You

The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:

  • Names
  • Phone numbers
  • Email addresses
  • Mailing addresses
  • Job titles
  • Usernames
  • Passwords
  • Contact preferences
  • Contact or authentication data
  • Billing addresses
  • Debit/credit card numbers

Sensitive Information

We do not process sensitive information.

Payment Data

We may collect data necessary to process your payment if you make purchases, such as your payment instrument number (such as a credit card number), and the security code associated with your payment instrument. All payment data is stored by our payment processor. You may find their privacy notice link(s) here: Stripe Privacy Policy.

2. How do we process your information?

We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.

We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

  • To facilitate account creation and authentication and otherwise manage user accounts
  • To deliver and facilitate delivery of services to the user
  • To respond to user inquiries/offer support to users
  • To send administrative information to you
  • To send you marketing and promotional communications
  • To protect our Services
  • To comply with our legal obligations

3. When and with whom do we share your personal information?

We may share your information in specific situations and with specific third parties. We may share your information with specific third parties, such as:

Business Transfers

We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

Affiliates

We may share your information with our affiliates, in which case we will require those affiliates to honor this privacy notice. Affiliates include our parent company and any subsidiaries, joint venture partners, or other companies that we control or that are under common control with us.

Business Partners

We may share your information with our business partners to offer you certain products, services, or promotions.

4. What are your privacy rights?

Depending on your location, you may have certain rights regarding your personal information. These might include:

Right to Access

You may have the right to request copies of your personal information.

Right to Rectification

You may have the right to request that we correct information you believe is inaccurate.

Right to Erasure

You may have the right to request that we erase your personal information.

Right to Restrict Processing

You may have the right to request that we restrict the processing of your information.

Right to Object to Processing

You may have the right to object to our processing of your personal information.

Right to Data Portability

You may have the right to request that we transfer your information to another organization or directly to you.

How to exercise your rights: You can exercise your rights by contacting us at privacy@aiwats.com. We will consider and act upon any request in accordance with applicable data protection laws.

5. How do we keep your information safe?

We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information.

Our commitment to security: We regularly review our security measures to ensure your data remains protected. We use industry-standard encryption, secure data centers, and strict access controls to safeguard your information.

6. How can you contact us about this notice?

If you have questions or comments about this notice, you may contact our Data Protection Officer (DPO) by email at privacy@aiwats.com, or by post to:

AIWATS
Attn: Data Protection Officer
123 Tech Park, Suite 456
Bangalore, Karnataka 560001
India

7. Do we make updates to this notice?

We may update this privacy notice from time to time. The updated version will be indicated by an updated "Revised" date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.